Over the years, we have found that many of our customers have come to us for help as a result of feeling unsatisfied with the level of service some of these big providers have provided.

This level of service has ranged from slow internet speeds and inconsistency right the way through to hidden costs and poor customer support. Pretty frustrating to experience right? That’s why we wholeheartedly understand, as a local provider, that both home and business owners deserve much better. Therefore, here at Beacons Telecom we are committed to providing Wales with only the best through Ultrafast Fibre!

But don’t just take our word for it!

Which?, the UK’s leading consumer protection advisors in products and services has stated in their own article that “Together, the UK’s four biggest broadband providers – BT, Sky, TalkTalk and Virgin Media – supply more than 20 million households. Their customers often stick with them for long periods – and many have never been with a different provider. But we’ve found many of their customers are also far from satisfied with their service – the ‘Big Four’ all received mediocre scores at best in our customer satisfaction survey.”

You can read more on the article from Which? about why you should consider a less dominant and more local provider here at: https://www.which.co.uk/news/2021/10/why-its-time-to-switch-away-from-the-big-four-broadband-providers/ – Which?